Shipping & Returns
Shipping Policy
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All orders are fulfilled by a third-party delivery service provider.
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If you have any issues with your parcel(s), please reach out to us within 7 working days of receipts. We cannot address requests received after this period.
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We are dedicated to ensuring your orders are delivered successfully by staying in touch with our courier partners and tracking your parcels.
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We are not liable for any loss, damage, or delays caused by our delivery partners or unforeseen events beyond our control.
NOTE
The recipient is responsible for any import duties, taxes, or carrier-related fees charged by their country. Please note that international shipping may be subject to delays due to unforeseen circumstances and customs clearance processes. International shipping charges are non-refundable.
Return & Exchange Policy
Due to hygiene reasons, we cannot process returns or refunds after purchase. If you receive an incorrect order or a faulty item, please WhatsApp to +6017-5571914 or email us at gracefulgstore@outlook.com, and we will get in touch with you as soon as possible!