
Shipping & Returns
Shipping Policy
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All orders are fulfilled by a third-party delivery service provider.
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If you have any issues with your parcel(s), please reach out to us within 7 working days of receipts. We cannot address requests received after this period.
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We are dedicated to ensuring your orders are delivered successfully by staying in touch with our courier partners and tracking your parcels.
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We are not liable for any loss, damage, or delays caused by our delivery partners or unforeseen events beyond our control.
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NOTE
The recipient is responsible for any import duties, taxes, or carrier-related fees charged by their country. Please note that international shipping may be subject to delays due to unforeseen circumstances and customs clearance processes. International shipping charges are non-refundable.
Return & Exchange Policy
Due to hygiene reasons, we cannot process returns or refunds after purchase. If you receive an incorrect order or a faulty item, please WhatsApp to +6017-5571914 or email us at gracefulgstore@outlook.com, and we will get in touch with you as soon as possible!